Foundation Certificate in Marketing (Customer Communications)

Gives you the basic skills and knowledge required to understand marketing’s role in the organisation and to perform professionally.

Who is it for?

For people of all ages and stages of their career. Ideal for managers in non-marketing functions, entrepreneurs, apprentices and those starting out in a marketing career.

This recognised CIM qualification is ideal if you are working in a marketing support role, or are looking to move into marketing.



What you will learn

Marketing Principles (Mandatory) The function of marketing and its role in an organisation, as well as how the marketing mix is used to satisfy customer needs.

Customer Communications (Elective) The different customers that organisations have, and ways of communicating with those customers, through building a marketing communications plan.

Successful completion of two modules will lead to the CIM Foundation Certificate in Marketing.

If you wish, you can study for one module at a time, and build up to a qualification later.  

Please contact us to discuss the options open to you.

Course content



This module is assessed by a multiple choice examination.

Learning outcomes

Discovering marketing

  • Describe the role and function of marketing within organisations.
  • Explain the factors that influence consumer behaviour.

The marketing environment

  • Identify the key components of the marketing environment.
  • Know how to collect relevant information about the marketing environment.

The marketing mix

  • Describe the concept and elements of the marketing mix.
  • Know how the marketing mix is applied in different contextual settings.



This module is assessed by a work-based project.

Learning outcomes

Who are customers?

  • Have an understanding of different types of customer.
  • Understand the nature and importance of customer relationships.

Communicating with customers

  • Know the purpose and process of marketing communications.
  • Understand the range of different marketing communications tools available.

Creating a marketing communications campaign

  • Be able to create and outline marketing communications campaign.
  • Be able to implement the marketing communications campaign.