CIM Academy Terms and Conditions of business

CIM Academy qualifications are internationally recognised and must therefore abide by the rules laid down by the Office of Qualifications and Examinations Regulation (Ofqual) which regulates the CIM Awarding Body. Please note that calls to our customer contact centre may be recorded for training and quality purposes.

Course start dates

In all cases, the start date of your course is the date that we receive payment from you or your company. You will receive your login details to our online learning platform within three working days of payment clearing.

Bank details - for your information

The Royal Bank of Scotland, 28 Cavendish Square, London, W1M 0DB

Account name: The Chartered Institute of Marketing
Account number: 10193302
Sort code: 16-00-30
IBAN code: GB83 RBOS 1600 3010 1933 02

Finance team contact:
Phone number: +44 (0)1628 427425
VAT number: GB 302 2509 13

Cancellations/Attendance/Withdrawal from a qualification

All delegates must attend each module as booked and the number of days as laid down in the approved syllabus and published work scheme for the programme.

Courses start on the date that payment is received. Under the qualifications regulations, unless there are exceptional extenuating personal circumstances – such as serious illness or bereavement – no refund will be made. Work related issues are not accepted as being legitimate cause to change attendance dates and no refund or part refund of course fees will be given. If such extenuating reasons do arise, it is the responsibility of the delegate or the delegate’s organisation to inform CIM Academy in writing providing evidence of the circumstances at the earliest opportunity.

In the event that a module or workshop transfer has been agreed by CIM Academy management to a different programme stream, due to extenuating circumstances for which evidence has been provided, no transfer or administration charge is payable. In all other cases, should a transfer to a different stream be exceptionally agreed by CIM Academy management fees will be charged as shown below under Course fees.


Companies may choose to substitute the original delegate with another person before the course start date. Written notification is required to substitute a delegate. There is no charge for this. However, the new delegate will have to go through the same validation process including review of CV to ensure that the course is suited to their level of experience.

Substitutions which take place during a course are at the discretion of CIM Academy management and if allowed will require the new delegate to be validated at the correct level by assessment of their CV. Additional charges will be levied and advised in writing.

In all cases, if the substitution is not verified for the level full cancellation charges will become due.

Course fees

Fees do not include attendance at: revision workshops; additional course modules (other than those of the original programme); individual feedback reports from the CIM Awarding Body (on failed or integrative projects); examinations re-sits and assignment re-submissions. Should these be required a charge will be made.

Please note that additional exam fees may apply to students in non-UK locations..

Should there be a requirement for a delegate to retake an examination or submit an alternative assignment; the delegate is responsible for payment of the registration costs or any other related fees. Delegates are also responsible for keeping their membership paid and up-to-date; fully paid membership is required to be able to retake any subject, receive results and awards.

Should a delegate fail an elective module and chose to take an alternative subject, full module fees will be charged.


Transfer charge

Exceptional extenuating circumstances


Any other reason




NB. Assessment and membership fees are in addition to the above, and will be charged at the price charged by the Awarding Body.


Bookings can be made by post, email or online and are regarded provisional bookings until full payment has been made.

Completed bookings and purchases are considered to be firm orders once accepted, whether you select to pay online or offline.

You are responsible for ensuring you are at the right level of learning to benefit from the qualification. If you would like more information and to check the qualification level is right for you contact us on telephone +44 (0)1628 427240.

For most products brought online you have the legal right if you are purchasing as a consumer only to change your mind within 14 days of the order acceptance and receive a refund. These rights are under the Consumer Contracts Regulations 2013.

A business that buys goods isn’t counted as a consumer under the Consumer Rights Act, and business-to-business (B2B) transactions don’t have the same protection.

You do not have the right to change your mind once you have started to download your training materials or have started the course.


All course fees must be paid in full immediately. Settlement of the invoice is only deemed to have happened when the full amount has been paid and cleared.

Bookings are only confirmed when full payment has been made and until this time the courses can only be regarded as provisional.

You are not able to attend a course if payment for the course has not been cleared.

 The Chartered Institute of Marketing reserves the right to levy interest or administration charges in the event of payments being made by installments. This should be agreed in writing in advance; default on a payment due will result in the full balance becoming payable and possible removal from the course.

Self-funding individuals

Self-funding delegates are responsible for full payment even if they choose to withdraw from the qualification at any stage. Full payment can be made via credit/debit card, cheque, BACS or bank transfer.

Company/organisation funded individuals

Where a company or organisation is booking and funding a delegate, the contract is with the employer who is liable for the payment once the booking has been made by signature on the booking form. If the delegate for any reason leaves the company at any stage before or during the course or chooses to discontinue the course, the company remains liable for full payment of the course fees.

Accommodation and transport

For all modular residential CIM Academy courses, fees include full board and accommodation from the morning of the first day of the course to the final morning or afternoon of the course (as specified in the course calendar) in a single occupancy study bedroom. For blended online programmes the course fees cover the relevant day delegate rates on the face to face workshops.

Extended accommodation can be arranged at Moor Hall at a preferential rate, which has to be paid locally on departure. Any requests for extended accommodation should be e-mailed to For airport transfers please contact reception who can supply details of a local taxi company, tel: +44 (0)1628 427500 or e-mail

Cancellation of course

CIM reserves the right to amend or cancel any course, course times, dates, published prices or terms and conditions. Changes to course prices, times and dates will be advised before the course start date and any course already paid in full will not be subject to the increased price. As a course may be cancelled up to two weeks prior to its start date, we recommend that delegates do not make travel arrangements before this time. Any travel costs incurred are entirely the delegate’s responsibility. CIM does not accept any liability for reimbursement of travel costs.

Intellectual property

All materials supplied by CIM training and CIM Academy remain the intellectual property of The Chartered Institute of Marketing and its partners, who assert their right to worldwide copyright unless specifically agreed otherwise in writing.

Assignments submitted by CIM Academy delegates remain anonymous for assessment purposes and marked assignments or exam scripts are not returned to delegates under the CIM Awarding Body policy.

All content of assignments or exams will not be divulged unless express permission has been obtained from the originator.

Special requirements

Special requirements and dietary needs can be met and arrangements for personal religious worship or for disabled delegates easily made. Simply state your requirements at the time of booking and we will make all the necessary preparations prior to your arrival.

Other terms

CIM reserves the right to remove any delegate from their programme should their behaviour be deemed to be inappropriate by The Chartered Institute of Marketing or its partners. This would result in no refund of course fees or other costs being paid.

Liability and Indemnity

Except as expressly provided for herein CIM, its employees or agents shall not in any circumstances be liable for consequential, indirect or special damages of any kind arising out of or in any way connected with the performance or failure to perform this Agreement.

Nothing in this Agreement shall serve to limit or exclude either party’s liability for death or personal injury caused by their negligence.

Force Majeure

Neither party shall be liable in damages or have the right to terminate this Agreement for any delay or default in performing hereunder if such delay or default is caused by conditions beyond their control including, but not limited to Acts of God, Government restrictions, wars, riots, insurrections and/ or any other cause beyond the reasonable control of the party whose performance is affected.

The Chartered Institute of Marketing, Moor Hall, Cookham, Maidenhead, Berkshire SL6 9QH, UK